The rating process begins with a questionnaire sent to Federal agencies inquiring about their interactions with the small businesses that they regulate.
Based on the answers, ONO gives agencies letter grades according to how promptly they respond to small businesses and how effectively they work to educate their constituents about complying withregulations.
In 2006, ONO updated its questionnaire in order to rate agencies’ responsiveness.
Agencies were graded on answers to the following questions:
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Do you have a written/online nonretaliation policy?
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How is this policy disseminated throughout the agency (or subagency)?
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How do small businesses access this information?
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Do you have written/online compliance assistance information available for small businesses?
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How do you provide these businesses with measurable regulatory enforcement compliance assistance?
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How do you measure compliance assistance from year to year?
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What tools do you use to inform small businesses about their SBREFA rights and how to contact ONO?
- How do you comply with the Section 212 requirement that all agencies provide compliance assistance guides in conjunction with new final rules that impact small businesses?
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Please list the ONO hearings where you had agency representation in attendance and note if the participation was in person or by conference call.
